How Indian OEMs Are Using Warrantify to Cut Repair TAT by 40%

Let’s be real for a second—after-sales service in India is still kind of a mess.
OEMs are pushing out millions of gadgets and appliances every year, but when it comes to repairs, returns, or warranties? Chaos.

We’re talking about:

Long repair turnaround times (TAT)
Missing receipts
Endless back-and-forth between customers, service centers, and call centers

And the kicker? Most of these issues aren’t because people are lazy—they’re because systems just don’t talk to each other.

In fact, over 60% of service delays are caused by poor data flow between OEMs, retailers, logistics partners, and service teams.
(Internal report, Apr–Jun 2025)

So What Changed? Two Words: Warrantify Happened
Warrantify is flipping the script.
It’s not just a customer support tool—it’s an end-to-end, API-first platform that connects everything and everyone involved in after-sales.

With Warrantify, OEMs get a plug-and-play digital infrastructure that handles:

Warranty registration
Claims and approvals
Real-time repair tracking
Technician assignment and coordination
Reverse logistics
AMC renewals and upsells

All from one connected platform.

Real Talk: Here’s What OEMs Achieved
We’re not just talking theory—OEMs using Warrantify saw legit results in just one quarter:
Metric Before After Result
Avg. Repair TAT 7.2 Days 4.3 Days. 40% faster
Repeat Service Calls 18% 10% 8% drop
Warranty Claim Errors 12% 2% -83% fewer errors
First-Time Fix Rate 74% 91% +17% increase

Source: Partner OEM dashboard analytics, Q2 2025

What’s Actually Making This Work?

Let’s break down the secret sauce. It’s not magic. It’s smart tech + simple logic.
1. Real-Time API Integrations
Instead of waiting for someone to manually update records, everything flows through APIs.
Warrantify connects with OEM ERPs, retailer systems, and service tools. So when something breaks?
Boom—data flows, actions happen. No need to chase.

2. Technician App That Enforces Timelines
The Warrantify Servicer App isn’t just a tracker—it’s a full-on command center for technicians it:
Assigns tasks
Sends reminders
Tracks spares
Auto-escalates delays
Deadlines are met. Service is streamlined. Everyone’s on the same page.

3. Customer-Centric Touchpoints
No more ghosting the customer.
Warrantify sends proactive updates via SMS, email, or app notifications—so users always know what’s happening with their device.

4. Reverse Logistics + AMC = Lifecycle Magic
Need a pickup? It’s auto-triggered.
AMC renewal? Also automated.
This means less e-waste, more device longevity, and a new revenue stream for OEMs.

Real-Life Example: Smartphone OEM Case Study
Let’s talk about a real OEM—ZenoTech India.
They were struggling with:

High TATs due to regional repair center delays
Customer churn after poor service
Missed AMC opportunities

What Warrantify did:

Warranty was activated automatically at point-of-sale via API
Repairs routed instantly to authorized service partners
Technicians geo-assigned via the mobile app
SLA breaches triggered escalation chains

Results:

Avg. TAT dropped from 6.5 to 3.9 days
NPS jumped from 36 → 58
AMC renewals increased by 2.1x

Wanna See This in Action?

Warrantify isn’t just another ticketing system—it’s a digital command center for OEMs who want:
Faster repair times
Fewer errors
Higher customer satisfaction
Stronger post-sale revenue

schedule a live demo

Let’s fix after-sales—together.