Warrantify
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Bigfix Warrantify: Expert Managed Aftersales Support Services for OEMs

In today’s customer-first era, aftersales is no longer an afterthought—it's a strategic differentiator. Bigfix Warrantify is redefining aftersales support for OEMs by offering expert-managed, tech-enabled, and partner-powered services that deliver an Amazon-like experience for both brands and their end customers.

“End-to-End Aftersales Services for OEMs”

At the core of Bigfix Warrantify’s value proposition is an integrated ecosystem designed to simplify, streamline, and supercharge aftersales workflows. Through a combination of software automation, nationwide service networks, and dedicated customer support, we ensure a seamless experience from the moment a claim is initiated to the time it's resolved.

“Bigfix 4Biz – The Aftersales SaaS Backbone”

Bigfix 4Biz is our robust SaaS platform equipped with RESTful APIs, allowing brands to digitally manage:

  • Warranty Claims
  • Product Returns
  • Repair Requests
  • Installation Services

The platform brings real-time visibility, automated workflows, and transparent reporting, enabling OEMs to plug aftersales directly into their D2C operations, mobile apps, or e-commerce portals.

“Bigfix Servicer – A Nationwide Network of Skilled Technicians”

With a verified network of Authorized Service Providers (ASP), General Service Providers (GSP), and Independent Gig Technicians (GIG), Bigfix Servicer ensures service delivery is:

  • Fast
  • Policy-compliant
  • High quality

Every repair order is tracked via our service platform, ensuring that OEMs maintain complete control and visibility while their customers enjoy consistent and timely support.

“Big Support – Multilingual Contact Center for 360° Customer Care”

Our centralized contact center is staffed with trained agents fluent in multiple Indian languages, operating via Big Support, our custom-built CRM platform. The team handles:

  • Warranty Claim Assistance
  • Service Scheduling
  • Feedback & Escalations

By managing every customer interaction with care and precision, we help OEMs uphold their brand reputation at every customer touchpoint.

“Bigfix Vault – Self-Service Portal for the Modern Consumer”

Bigfix Vault empowers end-users with complete transparency and control through a mobile-first digital interface that enables:

  • Warranty Claim Assistance
  • Warranty Access
  • Service Tracking
  • Protection Plan Activation

This significantly reduces inbound support calls, enhances satisfaction, and increases post-purchase engagement.

“Why OEMs Choose Bigfix Warrantify”

  • ✔️API-First Architecture – Seamless integration with D2C, e-commerce, and CRM systems
  • ✔️Pan-India Fulfillment – 3-tier service partner network for last-mile execution
  • ✔️Tech-Driven Transparency – Central dashboard for OEMs to monitor every aftersales activity
  • ✔️Customer Delight at Scale – High-quality, multilingual customer support with measurable KPIs

“Transforming Aftersales into a Growth Channel”

Bigfix Warrantify doesn’t just manage aftersales—we transform it into a competitive advantage for brands. With plug-and-play APIs, robust infrastructure, and on-ground execution partners, we help OEMs scale aftersales operations without friction, cost burden, or compromise.

Partner with Bigfix Warrantify. Deliver an aftersales experience your customers will remember—and recommend.