Comprehensive Aftersales Support Services for OEMs

Warrantify – Comprehensive Aftersales Services

Warrantify is a managed services platform offering end-to-end aftersales support for OEMs, insurers, and retailers. Our solution is powered by three integrated pillars:

Warranty Works: A robust SaaS application with RESTful APIs that seamlessly manages warranty claims, product returns, repairs, and installation services. Brands can integrate Warranty Works into their systems to enable real-time, automated, and transparent aftersales workflows.
Bigfix Servicer: A nationwide network of verified repair partners, including Authorized Service Providers (ASP), General Service Providers (GSP), and Independent Gig Technicians (GIG). This structured network ensures timely and quality service fulfillment, tailored to each brand’s service policy.
Big Support: A multilingual contact center staffed with trained agents using a centralized CRM system. Big Support ensures high-quality customer interaction, including claims assistance, service scheduling, and feedback collection, across voice, email, and chat channels.
Bigfix Vault: A digital self-service platform where customers can register products, access warranty information, track service requests, and activate protection plans. Bigfix Vault enhances customer experience by offering convenience, transparency, and control throughout the product lifecycle.

Services

We offer a comprehensive range of B2B2C device care services, including return orders, claim orders, and installation orders, custom-designed to meet the specific needs of your businesses.

Warranty Claims

We manage warranty claims for defective products during the warranty period by coordinating with authorized service centers.

Repair Services

We connect customers with trusted partners for warranty and out-of-warranty repairs at competitive prices.

Product Returns

We manage product returns for defective items, ensuring efficient coordination between customers, logistics partners, and brands.

Product Installation

We offer professional doorstep installation for home-delivered products by certified technicians for a seamless experience.

Warrantify is available on

Service Providers

Partner with top service providers, including Logistics Partners and specialized Repair Partners, to boost productivity and achieve success through expert aftersales service support.

A Decade of experience in the consumer electronics sector.

Over 100 clients, including more than 10 active clients using customized APIs and Client CRM. Successful partnerships with leading OEMs and service providers.

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Categories We Handle

Laptops

Mobile Phones

Desktops

Tablets

Washing Machine

Television

Air Conditioner

& More