Every claim your customer raises is handled end-to-end by Warrantify. We validate eligibility, dispatch verified service partners, track every touchpoint in real time, and own the SLA — so your team never has to chase a single ticket. Plug in via our REST API in under a week and go live across Pan India.
Most electronics brands treat warranty claims as an afterthought — managed through spreadsheets, call centres, and disconnected vendors. The result is delays, cost leakage, and customers who never buy again.
Your service team spends hours logging, verifying, and routing claims by hand — a process that doesn't scale, introduces errors, and slows down every resolution cycle.
Claims scattered across email, WhatsApp, CRMs, and carrier portals create visibility gaps. Nobody knows the real status — not your team, and certainly not your customer.
Your authorised service network covers metros but fails in tier-2 and tier-3 cities — leaving a large portion of your customer base with no viable resolution path.
Without automated SLA monitoring, breach alerts, and escalation triggers, breaches are discovered only after the customer has already complained — too late to protect the relationship.
Unvalidated claims, duplicate service calls, and parts wastage drive up warranty provision costs with no granular data to identify where the losses are occurring.
A slow, opaque warranty claim process is a brand reputation risk. Customers who struggle with service don't just churn — they leave public reviews and warn their networks.
Warrantify takes complete ownership of your warranty claims operation — from the moment a customer raises a ticket to the moment it's closed with a satisfaction score. One API, one partner, one SLA.
Five automated stages. Zero manual chasing. Complete brand-side visibility at every step.
Your customer initiates a warranty claim via your brand app, eCommerce portal, or by contacting Warrantify's Big Support team. All intake channels feed into one unified dashboard — no data silos.
Warrantify instantly checks warranty coverage status, purchase date, product serial number, and claim history — rejecting invalid requests automatically and approving legitimate claims in seconds.
The system geo-locates the customer and instantly assigns the nearest available verified technician or authorised service centre — based on product category, technician rating, and current workload.
The assigned technician visits the customer, performs diagnosis, carries out the repair using genuine parts, captures before/after photos, and obtains a digital customer sign-off — all tracked in real time via the Bigfix Servicer app.
Once the claim is resolved, Warrantify closes the ticket, captures a post-service NPS score, delivers a full audit report to your dashboard, and updates SLA compliance metrics — all automatically, no manual input required.
We don't just give you software — we give you a managed partner who owns execution, quality, and customer satisfaction at every step of the claims lifecycle.
Our REST API slots into your existing ERP, OMS, or eCommerce stack in under a week — no rip-and-replace, no custom development backlogs. Shopify, Magento, and WooCommerce connectors available out of the box.
6,000+ background-verified technicians — ASPs, GSPs, and GIG workers — covering every PIN code from Mumbai to Guwahati. Your customer in a tier-3 city gets the same experience as one in Delhi.
No more coordinating between your ASP network, logistics vendor, call centre, and CRM team. Warrantify owns the entire claims operation — one contract, one escalation point, one SLA owner.
Monitor live claim status, partner SLA performance, technician ratings, turnaround times, and pending escalations — all from one role-based interface designed for brand ops teams.
We've processed 300,000+ aftersales transactions for India's leading electronics brands since 2014. Battle-tested infrastructure — built for 5,000+ transactions every month without compromise.
Big Support — Warrantify's dedicated customer care arm — handles inbound claim queries in Hindi, Tamil, Telugu, Kannada, and more. Real agents, not bots, available via call, chat, and email.
Stop losing customers to slow, broken warranty processes. Warrantify becomes your dedicated claims back-office — handling every claim, every technician, every SLA — so your brand delivers on its post-purchase promise, every time.
No commitment required · Free requirement analysis · Go-live in under 7 days