Product Returns & Reverse Logistics
Streamline return approvals, logistics coordination, and customer communication through automated workflows. Turn reverse logistics into a brand asset by pre-integrating courier assignments and condition-grading stages instead of leaving returns as a manual, ad-hoc process.
What happens after you raise a product returns order
A return order starts with a one-click reverse pickup request, is picked up by a pre-integrated courier (Delhivery, Shadowfax, Bluedart, or Shiprocket), and is graded on condition at the service center with photo evidence before a refund or replacement is triggered — a full chain of custody instead of a black-box return.
Because grading happens at the service center rather than being self-reported by the customer, you get defensible, evidence-backed decisions on every return — and the analytics to see exactly where and why returns are happening.
Built for real-world product returns operations
- One-click reverse pickup scheduling for customers
- Pre-integrated with Delhivery, Shadowfax, Bluedart, Shiprocket
- Condition grading at service center with photo evidence
- Automated refund trigger or replacement dispatch
- Returns analytics by SKU, defect type, and region
What you get after logging in
This isn't a features list of promises — it's what your account actually shows the day you sign up.
Service Management — Returns tab
Every return order tracked from pickup request through courier collection, grading, and refund/replacement — with status visible at each stage.
Financial Overview, scoped to Returns
Billed, paid, and due amounts for returns tracked separately, so refund-driven activity doesn't distort your other service categories.
Order Reports
Date-ranged return record exports — the base data for the SKU, defect-type, and region-level analytics reverse logistics teams actually need.
Bulk Orders
Raise a batch of return pickups in one upload rather than one at a time, useful during high-return periods like post-festive-sale windows.
Trigger product returns straight from your own systems
Trigger a reverse pickup the moment a customer initiates a return in your app or storefront, and receive status webhooks as the item is collected, graded, and a refund or replacement is issued.
curl -X POST "https://warrantify.in/api/v1/order/" \
-H "X-API-KEY: your_api_key" \
-H "Content-Type: application/json" \
-d '{"servicetype": "Return", ...}'One product returns workflow, every kind of client
E-commerce Platform / Seller
The core use case — reverse pickup and grading integrated directly into your order-return flow.
LFR — Large Format Retailer
Consistent return handling across every brand you sell, in-store or online.
OEM / Manufacturer
Defective-unit returns and replacements without building reverse logistics in-house.
Insurer / Device Protection
Device retrieval as part of a claim resolution, with condition evidence captured at pickup.
Telecom Operator
Device exchange and retrieval for upgrade or protection-plan workflows.
Common questions about product returns
Other platform capabilities
Warranty Claims
Automate warranty claim intake, validation, ASP/GSP routing and settlement on Warrantify — the platform behind Bigfix's Managed Aftersales Services, live since 2014.
Repair Services
Digitally manage repair workflows from diagnosis to completion — doorstep and walk-in service, genuine parts tracking, and live technician visibility on Warrantify.
Installation & Demo
Schedule, assign and track doorstep product installation and demo visits end-to-end — digital job sheets, OTP-verified completion, and customer NPS on Warrantify.