Managed Repair Services
Digitally manage repair workflows from diagnosis to completion with complete operational visibility. Coordinate on-site and in-center repairs smoothly through structured work orders and live technician tracking — from first job assignment to signed-off completion.
What happens after you raise a repair services order
A repair order is assigned to a technician or service center in the Bigfix network based on product category, location, and parts availability, then tracked through diagnosis, parts procurement, repair, and quality check — with a digital job sheet and before/after photo evidence attached at every stage.
Whether the repair originated as a standalone order or was routed automatically from an approved warranty claim, it's the same execution pipeline and the same live status feed back to your dashboard.
Built for real-world repair services operations
- Doorstep and walk-in service center options nationwide
- Brand-trained, ID-verified technicians
- Genuine spare parts procurement and tracking
- Digital job sheets with before/after photo capture
- Post-repair quality check and customer sign-off
What you get after logging in
This isn't a features list of promises — it's what your account actually shows the day you sign up.
Service Management — Repairs tab
Track every repair order — assigned technician, parts status, job stage, and customer sign-off — in the same table view as your other service types.
Financial Overview, scoped to Repairs
Total service value, amount paid, and payment due for repairs, with billed-vs-paid trend charts specific to this category.
Service Network visibility (Enterprise)
Deeper visibility into the technician and service-center network fulfilling your repair orders, for accounts on the Enterprise plan.
Order & Financial Reports
Repair-specific order exports and GST-ready financial reporting for reconciliation.
Trigger repair services straight from your own systems
Create a repair order directly from your support desk or app the moment a customer requests service, then track it through GET /api/v1/track/{orderid}/ or webhook events as it moves from assigned to completed.
curl -X POST "https://warrantify.in/api/v1/order/" \
-H "X-API-KEY: your_api_key" \
-H "Content-Type: application/json" \
-d '{"servicetype": "Repair", ...}'One repair services workflow, every kind of client
OEM / Manufacturer
An authorized repair network for your product line, without building field operations in-house.
Insurer / Device Protection
Physical repair fulfilment for approved claims, closing the loop from adjudication to a completed job.
LFR — Large Format Retailer
Post-purchase repair service across every brand on your shelves.
E-commerce Platform / Seller
Repair-as-a-service for products sold online, protecting return rates and customer trust.
Telecom Operator
Device repair for subscribers under protection or upgrade programs.
Common questions about repair services
Other platform capabilities
Warranty Claims
Automate warranty claim intake, validation, ASP/GSP routing and settlement on Warrantify — the platform behind Bigfix's Managed Aftersales Services, live since 2014.
Installation & Demo
Schedule, assign and track doorstep product installation and demo visits end-to-end — digital job sheets, OTP-verified completion, and customer NPS on Warrantify.
Product Returns
Automate reverse pickup, condition grading, and refund or replacement triggers with pre-integrated courier partners — turn returns into a brand asset on Warrantify.