Brand Warranty Care Management Service
Warranties can be difficult for an OEM to manage. Any product manufacturer or seller, whether aimed at consumers or businesses, not only sells the physical asset, but also frequently provides some level of assurance about the product's long-term performance to the buyer. This is known as a manufacturer's warranty in the industry.
Warranty care management is critical to customer retention because your customers rely on you as an OEM to provide the best after-sales support. Warrantify recognises the gravity of your situation and provides the best technicians and cutting-edge technology to provide immediate support to your customers, protecting your interests and assisting with customer retention and brand value.
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How We Work
Warranty care Services, starting from digital repair management for clients and their customers through our robust web based applications 4biz.bigfix.in and vault.bigfix.in
Avail Affinity Insurance Plan
Brands can obtain and attach affinity policies as basic and extended warranties from Assurify, which is supported by major insurance carriers.
Upload your repair orders
After onboarding with Bigfix, our clients are provided access to our advanced and robust web based application 4biz.bigfix.in, where clients can upload their repair leads for warranty care support either on individual basis or on bulk basis i.e excel sheet.
Track your order status
Our dynamic application keeps you updated with order statuses through instantaneous mail and sms notifications to our clients and the customers of our clients.
Clients can also monitor the device as it traverses to each 'status' bucket, view and download the required documentation.
Pay and view order analytics
Our top of the line security protocols ensure that your payment is done instantaneously through payment gateway services.
Clients also benefit from the detailed reports generated by our state of the art analytics engine, which helps you to draw crucial business insights to make the right step forward.
Our Offering
Device Assessment and QC Report Generation
Our trained and qualified technicians collect the device and provide an in depth report on the device condition to ensure the best quality support for our clients.
Instant Settlement
Enhance reserving, invoice or estimate validation against the approved amount, loss and expenditure booking, as well as payments and recovery.
Specialized Warranty Support
Quality assurance/best practices auditing, legal bill review, special investigation unit, complete loss title procurement, salvage and subrogation recovery, vendor management.
Additional Warranty Support
Warranty support contact center: 24X7 call/chat/email, contract compliance, metrics and measurement, end customer portal, order management, loss run reporting, virtual warranty care service assistant, document indexing, and mail processing.
API Support
If maintaining multiple reports on numerous applications is a hassle, our IT team can ensure your smooth sailing through our API solutions which allow applications to handshake and communicate for lead uploading, tracking lead statuses, generating necessary reports and payments.
Our Objective
- The need for warranty care fulfillment support plays a crucial role in customer retention which is pivotal for small scaled OEMs and insure-tech organizations.
- We've removed the barriers to give our clients the seamless experiences they want, from simple terminology to rapid payments.
- We believe that the industry can be simplified for the benefit of both our clients and their clients.