Extended Warranty Management Service
If you offer extended warranty electronics insurance, your customers would prefer greater convenience and less waiting time when filing insurance claims.
In contrast, traditional insurance platforms clearly fall short of the industry standard of providing approved payments within 18-22 days.
Worry not, Bigfix provides end-to-end operational support powered by user-friendly, enhanced technology, a well-trained partner network spread across India in over 15000+ pincodes, and actionable analytics that span claim processing, management, and adjudication, ensuring superior efficiency and accuracy for your company.
We offer our clients a global perspective on claims management while also improving our regional and local understanding of claims procedures and regulatory requirements, and we offer solutions that meet our clients' efficiency and customer service goals.
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Insurance and Claim Ecosystem
How We Work
Warranty Care Services, starting from digital repair management for clients and their customers through our robust web based applications 4biz.bigfix.in and vault.bigfix.in
Our clients on following these simple steps gain to benefit the optimum results
Avail Affinity Insurance Plan
Brands can obtain and attach affinity policies as basic and extended warranties from Assurify, which is supported by major insurance carriers.
Upload your repair orders
After onboarding with Bigfix, our clients are provided access to our advanced and robust web based application 4biz.bigfix.in, where clients can upload their repair leads for warranty care support either on individual basis or on bulk basis i.e excel sheet.
Track your order status
Our dynamic application keeps you updated with order statuses through instantaneous mail and sms notifications to our clients and the customers of our clients.
Clients can also monitor the device as it traverses to each 'status' bucket, view and download the required documentation.
Pay and view order analytics
Our top of the line security protocols ensure that your payment is done instantaneously through payment gateway services.
Clients also benefit from the detailed reports generated by our state of the art analytics engine, which helps you to draw crucial business insights to make the right step forward.
Our Offering
Device Assessment and QC Report Generation
Our trained and qualified technicians collect the device and provide an in depth report on the device condition to ensure the best quality support for our clients.
Instant Settlement
Enhance reserving, invoice or estimate validation against the approved amount, loss and expenditure booking, as well as payments and recovery.
Specialized Warranty Care Support
Quality assurance/best practices auditing, legal bill review, special investigation unit, complete loss title procurement, salvage and subrogation recovery, vendor management.
Additional Warranty care Support
Warranty support contact center: 24X7 call/chat/email, contract compliance, metrics and measurement, end customer portal, order management, loss run reporting, virtual warranty care service assistant, document indexing, and mail processing.
API Support
If maintaining multiple reports on numerous applications is a hassle, our IT team can ensure your smooth sailing through our API solutions which allow applications to handshake and communicate for lead uploading, tracking lead statuses, generating necessary reports and payments.
Our End-to-End Solutions
Our Objective
- We believe that insurance should really be straightforward. We've removed the barriers to give our clients the seamless experiences they want, from simple terminology to rapid claim payments.
- Bigfix offers real-time payment via the customer's payment method once a claim has been approved.
- Meanwhile, integration with fraud detection and image verification services ensures that your business is safe.